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December 3, 2008

The Bug Tax

-- by Dave Johnson

My wife is a graphic artist. She has a Mac. Because Adobe has a virtual monopoly on graphic design software she has to use Adobe's Creative Suite, and the cost for this is hundreds and hundreds (and hundreds) of dollars. In fact, it is much more than the Mac itself.

She recently upgraded to Microsoft Office 2008. This brought out a bug in DreamWeaver CS3, where you cannot copy from Word and paste into DreamWeaver. Adobe won't patch the bug, instead requiring users to upgrade to CS4. The cost to upgrade just DreamWeaver is about $200.

Adobe could just send out a patch that fixes this bug, but is instead extorting this $200 from their customers if they want a working version. Read that page, they're not even shy about it.

The modern corporate business model is about harvesting the customer, not providing quality and service.

Posted by Dave Johnson at December 3, 2008 10:38 AM


Comments

She could always downgrade back to the old, compatible version of Office.

Posted by: Charles [TypeKey Profile Page] at December 3, 2008 1:11 PM

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